South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
Reservations
Email Address: Reservationsjnb@flysaa.com
Or give us a call:
Tel : +27 11 978 1111 or 0861 606 606 (sharecall in SA only)
Office Hours : Daily, 06h00 to 22h00 (GMT)
Open weekends and South African Public Holidays
Customer Services
Email Address: SAAcustomerservice@flysaa.com
Twitter: @flysaa_care
Office Hours: Weekdays, 08h00 – 16h30 (GMT)
Closed weekends and South African Public Holidays
Voyager
Email Address :voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays and South African Public Holidays 08h00 – 14h00
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 3733
Office Hours: Daily, 06h00 to 19h00 (GMT)
Open weekends and South African Public Holidays
Refunds
Email Address: OnlineRefunds@flysaa.com
Or give us a call :
Tel: +27 11 978 1786
Office Hours: Weekdays, 08h00 to 16h30 (GMT),
Closed weekends and South African Public Holidays
Cargo
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Tel: +27 11 978 3366
Office Hours: Weekdays, 07h00 to 19h00 (GMT)
Saturdays and Sundays, 07h00 to 14h00
Public Holidays, 07h00 to 14h00
Website Queries
Email Address:webhelp@flysaa.com
For local SAA offices across South Africa, please click here.
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