What are HR KPIs? To answer this question, we should first look at key performance indicators (KPIs). KPIs are strategic metrics. A KPI is a quantifiable measure used to evaluate how effective a company is in achieving key business objectives. This doesn’t mean that everything that you can measure is a KPI in HR. Only … Read more
What is a business goal? A business goal is simply a broad statement of what you want your business to achieve. Goals should fit with your business’s vision and mission, and integrate with the values of your business. Business goals should be stated in simple terms, be easy to read and understand, and be flexible … Read more
Whether you are running a small business or a huge corporation, you can’t rely on your gut feeling to see the kind of progress you have been making. In the business world, it’s important to keep a record of every single thing. The good news is that there are many proven ways to monitor your … Read more
Key Performance Indicators, or KPIs, are a pertinent part of measuring the successes and failures of your business. Also known as a flash report or dashboard, a KPI allows business owners and managers to get an overview of how their business – or individual departments – is performing at any given time. A KPI measures the … Read more
KPIS International School offers an American-based education to students from Kindergarten to High School. There is an emphasis on developing students into global citizens who are effective communicators, lifelong learners, and critical thinkers, and are well-prepared to attend local or western universities or to apply their skills to a fulfilling career. Advanced Placement (AP) classes, … Read more
What is a KPI? A Key Performance Indicator (KPI) is a type of measure that is used to evaluate the performance of an organization against its strategic objectives. KPIs help to cut the complexity associated with performance tracking by reducing a large amount of measures into a practical number of ‘key’ indicators. KPIs can be … Read more
SLAs (service level agreements) are notoriously difficult to measure, report on, and meet. They can also be difficult to configure and change in many service desks. Still, it’s important to track your performance against top objectives, and SLAs provide a great opportunity to improve customer satisfaction. What is a service level agreement (SLA)? As a … Read more
What’s the Difference: KPI vs Metrics Metrics and KPIs are often confused, but the clear difference is KPIs are the key measures that will have the most impact in moving your organization forward. They clearly articulate and provide insight into what your organization needs to measure and achieve to reach your long-term objectives. Great strategic … Read more
What is a KPI? Key Performance Indicators (KPIs) are defined as performance metrics that evaluate the success of an organization or of a particular activity. KPIs can apply to projects, programs, products, and a variety of other initiatives. They can measure the success of anything from sales goals to social media metrics. The exact origin … Read more
Customer Service KPIs are measurable values used by Customer Service Teams to track and determine their progress on specific business objectives. These KPIs help determine how well Customer Service Teams are performing. Measuring your customer service performance gives you access to some of the most important leading KPI indicators for your business. These, in turn, … Read more