Prepare to initiate the withdrawal process. Withdrawing from an FNB ATM requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest ATM to withdraw your money.
- Since the PIN expires within a few hours of you receiving it, consider going through the mobile phone part of the process while at the ATM.
Dial “*120*277#” to access eWallet. Exclude the quotation marks.
- If you don’t have airtime, you can dial “*130*277#” without the quotation marks to buy airtime. Follow the directions on your screen to do so.
Press “1” to select “Withdraw Cash”
Press “1” to select “Get ATM PIN”. Your eWallet will send you a text message that contains a unique four-digit PIN. The PIN will expire in 16 hours from the time you receive the text message.
Visit the FNB ATM closest to you. Make sure that you can get to an ATM well within 16 hours of receiving your PIN.
Press “Enter/Proceed” on the ATM keypad. This is the green button on most ATM keypads.
- You can also select “Cardless Services”.
Select “eWallet Services” on the following screen.
Enter your mobile phone number on the keypad, then select “Proceed.“
- You must have a valid South African phone number at the time of this withdrawal to proceed.
Enter the four-digit eWallet PIN you received via text message.
Enter a withdrawal amount. This amount must be less than or equal to the funds in your account. The ATM should dispense your cash accordingly
Verify that your transaction has ended before leaving the ATM. You have successfully withdrawn money from eWallet via ATM!
- You can also press “Cancel” to void the transaction.
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