2
A large number of problems relate to suppliers not entering the correct information when they register, so a first checkpoint would be to find out if suppliers have entered the correct information.
Q: How do I get access to the support tool and who can use the support tool?
Primary and secondary users can use the support tool. Primary Users automatically receive access to the Support Tool once they receive their access to the CSD. Primary users can grant secondary users access by selecting the support tool role when creating the secondary users.
The support tool will be in the form of a tab called “Support” that will appear on the top right hand side of your screen, with the other tabs, once you have been given access to the support tool.
The support tool function allows practitioners to assist suppliers with logging on and account management queries.
Q: Local suppliers could not complete their registrations. What do they do?
You could assist them by using the support tool. Alternatively, please direct them to call the provincial support centres or go to the walk-in centres. The provincial telephone numbers are on the last page of this document or available on the CSD website under the “Contact us” link.
Q:What assistance does the Treasury provide in communicating with departmental suppliers? Provinces and Departments must take ownership of communication to suppliers in their areas. Treasury has provided campaign material and templates to assist. You can use newspaper, radio, sms and email communication to inform suppliers of the CSD.
Q:We have sent bulk messages to suppliers to register on CSD. How do we check that they are registered?
Organs of state can use the search tool: “Am I Registered?” functionality to check if suppliers are registered.
Can a practitioner search by company name?
Yes, only if they have access to the support tool. When using the search tool, SCM practitioners are only allowed to search based on commodity and location where the commodity is required.
Q:An employee has registered on behalf of the department for the department to be asupplier. Will that employee also be able to search for suppliers?
Yes, the search functionality is available for that employee.
CSD numbers: “R” and “M” numbers
Q:If the CSD supplier number does not show on LOGIS, does it mean the supplier is not registered on the CSD?
No. It merely means that the CSD supplier number is not linked to an existing supplier yet. Please check on CSD using the CSD supplier search function.
Q: When a supplier has an MAAA number, does that mean the supplier has been vetted?
An RAAA number is the reference for registrations in process. An MAAA number means that the supplier has been registered on the CSD, but it does not mean that all supplier information has been vetted. Please do not assume that all verifications have been done – still check on the CSD.
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