CSD definitions
Q: What is a primary user?
A primary user is a SCM Practitioner within an organ of state (OoS) who is the CSD administrator for the entire organ of state. The primary user will be able to create system users (also called secondary users) and assign system roles based on the functionality required by other SCM practitioners in the organ of state. The roles currently available include:
1)Access to the search tool and
2)Access to the support tool.
Once the primary user has access to the CSD, s/he must activate their account by clicking on the link sent (via email) by the CSD. Problems occur when people do not receive this link because the CSD address is blocked. Important: Please tell your IT department to make sure that “no- reply@treasury.gov.za” is not blocked in any way. In other words, this address must be white- listed.
Once the primary user has obtained access, s/he can create secondary users for the rest of the SCM practitioners in their department. This will give secondary users access to the online supplier search function. It is the primary user’s responsibility to make sure that the accounts are managed effectively.
The primary user will also be able to help suppliers. The primary user will get access to the Support Tool by default. This tool is used to assist suppliers with their registration. The primary user can also request that other users in an organ of state get access to the support tool, by sending a request to business.support@CSD.gov.za
Q: What is the role of the secondary user?
The secondary user supports suppliers with CSD queries. The secondary user also uses the search function to search for suppliers on behalf of the department
Further help for system users (i.e. primary and secondary users)
Q: What can I do if I forget my password?
Click on the “Forgot password?” link on the log on screen. A link to reset you password will be
sent to the mail address linked to your user profile.
Q:What can I do if I first registered as a supplier and now I cannot register as a primary/secondary user?
Send an email to business.support@csd.gov.za
Q:What can primary users do if they experience problems with the security captions when trying to log on to the CSD?
Send a screen shot and a request for help to business.support@csd.gov.za
Assisting suppliers with the support tool
Q: What exactly must I do to assist suppliers with registration?
Organs of state must provide CSD registration support to prospective suppliers who are unable to self-register or who require assistance with registration.
While suppliers are responsible for registering themselves, Organs of state must capacitate practitioners to use the support tool to aid suppliers with queries.
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