How to reverse eWallet transfer?
How do I reverse FNB eWallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB Call Centre and request for the procedure to be done manually from their end. So, how do you contact FNB Call Centre on how to reverse eWallet sent to the wrong number manually?
- The FNB eWallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:
- Dial *120*321# on your mobile phone.
- Select alternative 4 for “Send Money”.
- Next, select alternative 5 for “eWallet reversal”.
- Select the transaction that you want to reverse.
- You may also contact the Complaints Resolution desk via email on Care@fnb.co.za, or telephone number: 087 575 9408 (Option One).
How do I reverse eWallet on FNB App? In case of any inquiries with regards to how to reverse eWallet on app, call 087 575 0362. And for queries on FNB eWallet reversal online, contact 087 575 0000.
Other important details on eWallet reversal
Can you reverse an eWallet transaction? FNB and Standard Banks permit free money withdrawals at specified retailers. The receiver of the money must know the validity of the eWallet PIN which is normally 30 days for Absa and Standard Bank and 7 days for Nedbank. In case the recipient fails to withdraw the cash in the given period, the money is reversed back to the account of the sender.
In case you receive payments wrongly, do not withdraw the cash and the FNB reverse payment will automatically revert to the sender after the PIN expires. The eWallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB eWallet new pin request at any given period by dialing *130*277#.
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