How do I make a complaint to the post office?

he National Customer Service Centre is offering a variety of services. Not only does the National Customer Service Centre do Track and Tracing of items, it also handles calls for our Transport and Logistics Business Unit.

Other services offered include, Docex, (e.g. tracing of legal documents), support on ad-hoc projects handled by the Post Office and Post Box Enquiries.

The centre also receives all complaints and general queries from all customers.

We also provide a Credit Card facility where customers can phone and place orders on line. These customers usually purchase postage stamps in bulk, postage included envelopes and the Easy Post product range.

Our aim is to build a long lasting relationship with both our personal customers and business customers through rendering high quality pro-active services. Please contact us on 0860 111 502 for all queries, complaints, compliments, advise or information that you require about our postal services.

To file a complaint, send en email to customer.services@postoffice.co.za 


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